Klantenservice
General information
Who will deliver my order?
Your order will be delivered by PostNL. We work together with PostNL to ensure that your package arrives to you safely and on time. After shipment, you will receive a tracking number that allows you to track the progress of your shipment. Do you have any further questions about delivery? Email us at: Info@tech-nx.nl
How quickly will my order arrive?
We aim to ship your order within 5 working days of receipt of payment. This enables us to process and deliver your products to you quickly and efficiently. Once your order has shipped, you will receive a shipping confirmation with tracking information so you can monitor the progress of your shipment.
What are the available payment methods?
We offer various payment options to make your shopping experience as easy as possible. You can choose from the following payment methods:
iDEAL
Credit card
SOFORT Banking
Klarna (pay afterwards)
SEPA Credit Transfer
On account
This variety of payment methods allows you to pay in a way that suits you best.
Can I return the order?
At Tech-Nx, all our orders concern B2B transactions. As a result, there is no right of complaint (return). We encourage you to consider your order carefully before placing it. However, if you have any questions about our products or services, please contact us. Our team is ready to assist you with any questions or concerns.
Frequently asked Questions
Do I need an account to place an order?
Yes, an account is required to place an order with Tech-Nx. With an account you can easily find all your orders and have all tracking information in one place. This helps you manage your purchases and track the progress of your shipments.
How do I track my order?
Tracking your order at Tech-Nx is easy. Follow these steps:
- Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation via email. In this email you will find a tracking number that you can use to track the progress of your shipment.
- Tracking in your account: You can also find the tracking of your order in your account on our website. Go to your account, view your orders and click on the relevant order to view the tracking information.
This way you can easily track the status of your order and keep track of when your package is delivered to you.
What are the shipping costs?
We charge a flat rate of 9.95 euros for shipping costs to ship your order. We strive to keep our shipping costs as transparent as possible, so that you are aware of the costs in advance. If you have any further questions about our shipping costs or other aspects of your order, please feel free to contact our customer service team. We are ready to assist you and make your experience at Tech-Nx as smooth as possible.
How do I place an order?
Placing an order with Tech-Nx is easy. Follow these steps:
- Create an account: If you do not have an account yet, you can create an account on our website. This allows you to place orders, view your order history and use other useful features.
- Adding products to shopping cart: Browse our range and add the desired products to your shopping cart by clicking on the "Add to shopping cart" button.
- Checkout: When you have finished shopping, go to your shopping cart and click "Checkout". Follow the instructions to complete your order and enter your shipping information.
If you want to save your favorite products for later, you can also add them to your favorites. This way you can easily find them and add them to your shopping cart when you are ready to order.
I have a complaint, what now?
At Tech-Nx we strive for the highest customer satisfaction and we take complaints seriously. If you have a complaint or would like to share comments, you can contact us by email at Info@tech-nx.nl or use our contact form. Our dedicated customer service team is ready to handle your complaint and work with you to find a suitable solution. We value your feedback and strive to make your experience with Tech-Nx as positive as possible.
How can I contact Tech-Nx customer service?
You can contact our customer service via email at Info@tech-nx.nl . We aim to answer all questions within 24 hours on working days. Our dedicated team is ready to answer your questions and provide you with the necessary support. Please do not hesitate to contact us if you need assistance or have any questions about our products and services.